Recruitment

We have lots of new Recruitment Apprenticeship vacancies across the

West Midlands every week.

Below are the duties that would typically be included in a Recruitment role.

General Duties: 

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• CV Sourcing 

• Going through job applicants calling them and interviewing them

• Selling to prospective clients both new and existing

• respond promptly to inquiries

• handle and resolve  complaints

• obtain and evaluate all relevant information to handle product and service inquiries

• provide pricing and delivery information

• perform customer verifications

• set up new customer accounts

• process orders, forms, applications and requests

• organise workflow to meet customer timeframes

• direct requests and unresolved issues to the designated resource

• manage customers' accounts

• keep records of customer interactions and transactions

• record details of inquiries, comments and complaints

• record details of actions taken

• prepare and distribute customer activity reports

• maintain customer databases

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Training To Be Provided:

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At the end of your training, you will be required to complete an End Point Assessment to showcase what you have learnt throughout your apprenticeship.

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Once the End Point Assessment has been completed and passed, you will achieve a Level 2 Recruitment Resourcer qualification.

Within the standard training, you will learn the knowledge, skills, behaviours and attitudes that are required for Recruitment. This will be met and assessed by a range of classroom taught modules, on and off-the-job training, and within the workplace you will demonstrate your competence through performance of tasks.

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Functional Skills English and maths Level 1 and Level 2 may also be undertaken if required, for learners to have the opportunity to improve Literacy and Numeracy.