A knowledge and competency based Apprenticeship demonstrating that the Apprentice has been trained to develop practical skills in Sales. These are assessed with on the job observations conducted by one of our Assessors.

The knowledge based element provides a theoretical foundation for practical skills learned at work. Guidance is provided in the workplace during monthly Assessor visits and through workshops specifically developed and delivered to embed Learner’s knowledge.

Included in this is developing the Apprentices understanding of employee rights and responsibilities and outlining what to expect during the course of the Apprenticeship as well as the processes.

All Apprentices are required to be qualified in English and Maths and these can be achieved by taking a Level 2 functional skills qualification.

Within these competency and knowledge based elements are included 6 key elements of learning and development that are monitored, evaluated and assessed, including:

  • Creative thinking
  • Independent enquiry
  • Reflective learning
  • Team working
  • Self management
  • Effective participation

This is a 12 month programme aimed at individuals who wish to pursue a career in, or whose job role is dedicated to Sales & Telesales. Occupations or job titles may include Trainee Sales Advisor, Telesales Operator, Junior Sales Executive, or overall Sales workers who, Sell face-to-face or on the telephone, process sales orders, support customers in obtaining finance for purchases, generate and qualify sales leads, meeting after sales needs, make presentations and input and analyse sales data and competitor analysis, build rapport with customers, maintain databases and process orders, present products and services to customers, discuss customer requirements, maintain knowledge of products/services, negotiate and close sales, develop and maintain relationships, obtain sales information, comply with legal requirements and review own sales performance. Providing excellent sales training can be applied to many job roles and is designed to support employer and sector skills shortages, by attracting new talent into careers that involve Sales.