Level 3 Advanced Apprenticeship in Customer Service

Course duration: Minimum 12 months


A knowledge and competency based Apprenticeship demonstrating that the Apprentice has
been trained to develop practical skills in Customer Service. These are assessed with on the job
observations conducted by one of our Assessors.

The knowledge based element provides a theoretical foundation for practical skills learned
at work. Guidance is provided in the workplace during monthly Assessor visits and through
workshops specifically developed and delivered to embed Learner’s knowledge.

Included in this is developing the Apprentices understanding of employee rights and
responsibilities and outlining what to expect during the course of the Apprenticeship as well as
the processes.

All Apprentices are required to be qualified in English and Maths and these can be achieved by
taking a Level 2 functional skills qualification.

Within these competency and knowledge based elements are included 6 key elements of
learning and development that are monitored, evaluated and assessed, including:

  • Creative thinking
  • Independent enquiry
  • Reflective learning
  • Team working
  • Self management
  • Effective participation

This is a 12 month programme aimed at individuals who wish to pursue a career in, or whose job role is dedicated to Customer Service. Occupations or job titles may include Customer Service Relationship Manager, Customer Service Co-ordinator and Customer Service Team Leader. Providing excellent Customer Service training can be applied to many job roles and is designed to support employer and sector skills shortages by attracting new talent into careers that involve Customer Service.

Download our brochure (PDF) to read more about this Apprenticeship.

Apply for this Apprenticeship

To apply for an apprenticeship with us simply fill-in the form and we will get back to you or contact us directly.

Tel. 0845 223 5010