B16 8LS

Weekly Pay

Apprenticeship Duration
12 Months

Closing Date
16th April 2018

Business Administration & Receptionist

Brief overview of the role

Working for a while know hotel chain you will be working on the main reception area conducting duties such as; answering the phones, taking bookings, updating systems and diaries etc

Apprenticeship summary

  • Working week

      • Working Shifts between Monday and Sunday Working 40 hours per week (Rota Basis)

Vacancy description

  • Administrator required to help assist the team complete administrative tasks such as:
    • To answer the telephone within a timely manner
    • Transfer calls to the appropriate person
    • Take messages including callers name and telephone number
    • Email details of the message to the appropriate person.
    • Maintaining paper and electronic personnel files
    • Sending and receiving e-mails
    • Producing and distributing automatic reports from software
    • Conducting audits across all departments of the company
    • General administration, such as filing
    • Maintaining reports on excel

Requirements and prospects

Desired skills

  • Good Numeracy and Literacy Skills
  • Ability to multi-task
  • Attention to detail
  • Strong organisational Skills
  • Effective communication
  • Good computing skills and a sound knowledge of Microsoft Office packages

Personal qualities

• Willing to learn

• Keen and hard working

• Exceptional time keeping

• Confident

• Polite

• Friendly

• Courteous

• Creative thinking
• Independent Enquiry
• Reflective Learning
• Team working
• Self-management
• Effective participation

Desired qualifications

(Some employers may ask for certain qualifications to be held. However most companies don’t require anything)


Ideally English and Mathematics GCSE at grade A-C or Level 2 equivalent however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.


Future prospects

Outstanding prospects for a genuine career with Plough and Harrow Hotel, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full time position

About the employer


Plough & Harrow Hotel

Disability Confident

Employer is not registered as Disability Confident


Best Western Plough and Harrow Hotel is ready and waiting to give you the warmest of Midlands welcomes. We pride ourselves on traditional hospitality – with a few quirky twists here and there – which we hope will make your 18th Century country house stay in Birmingham an unforgettable one

Set in leafy grounds, less than a mile from Birmingham city centre, this hotel has welcomed many famous guests over the last century & has a blue plaque in honour of J.R Tolkein who stayed here on his wedding night in 1916 when on leave from the army.

The spacious rooms are traditionally decorated, and each has a flat-screen TV, tea/coffee facilities and a work desk. Some rooms have garden views, and the bathrooms have free toiletries and a hairdryer. The hotel has free car parking for hotel guests.

The Terrace Restaurant serves hearty British food, using where possible local & regional produce & the elegant lounge baserves fresh coffee, afternoon teas, lunchtime snacks, beers, real ales & plenty of gins.

Best Western Plough and Harrow Hotel is less than a mile from the International Convention Centre and the National Indoor Arena. Free on-site parking is available, and New Street Rail Station is a 5-minute drive away.

Training to be provided

At the end of your training, you will be required to complete an End Point Assessment to showcase what you have learnt throughout your apprenticeship.

Once the End Point Assessment has been completed and passed, you will achieve a Level 3 Business Administrator qualification.

Within the standard training, you will learn the knowledge, skills, behaviours and attitudes that are required for Business Administration. This will be met and assessed by a range of classroom taught modules, on and off-the-job training, and within the workplace you will demonstrate your competence through performance of tasks.

Functional Skills English and maths Level 2 may also be undertaken if required, for learners to have the opportunity to improve Literacy and Numeracy.

If you would like to apply for this role then please click the apply now button at the top or bottom of this page.


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