Customer Service Practitioner
Brief overview of the role
This is a great opportunity to join a growing customer service team. Duties will include: maintaining a tidy and organised workspace, understanding and following strict data protection rules, using in-house CRM system safely and efficiently and adhering to company compliance regulations.
- Monday to Friday- 8 am to 5 pm.
The vacancy description includes:
- Delivering manifest
- Consumer connections
- Managing all incoming and outgoing post
- Providing reception cover during breaks and when busy
- Checking of all returned Buybacks
- Supporting with online payments(around 10th/25th of each month)
The company may from time to time require you to undertake additional or other duties as necessary to meet the needs of the business.
Requirements and prospects
Desired skills include:
- Good Numeracy and Literacy Skills
- Ability to multi-task
- Attention to detail
- Strong organisational Skills
- Effective communication
- Good computing skills and a sound knowledge of Microsoft Office packages
- Attention to detail is vital
- General MS office experience
- Strong command of Excel
- Someone with the ability to think outside the box
- Someone to be able to hit the ground running and show great initiative from the offset
Desired personal qualities:
• Willing to learn
• Keen and hard working
• Exceptional timekeeping
• Creative thinking
• Independent Enquiry
• Reflective Learning
• Team working
Desired qualifications are ideally English and Mathematics GCSE at grade A-C or Level 2 equivalent, however, all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.
Outstanding prospects for a genuine career with Voice Mobile, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full-time position.
About the employer
Voice Mobile Ltd
Voice Mobile is one of the largest independent communication providers in the UK. We provide a multi-award winning service with a suite of fully integrated products and services to ensure our customers receive the true unified comms experience.
Training to be provided
At the end of your training, you will be required to complete an End Point Assessment to showcase what you have learnt throughout your apprenticeship.
Once the End Point Assessment has been completed and passed, you will achieve a Level 2 Customer Service Practitioner qualification.
Within the standard training, you will learn the knowledge, skills, behaviours and attitudes that are required for Customer Service. This will be met and assessed by a range of classroom taught modules, on and off-the-job training, and within the workplace, you will demonstrate your competence through a performance of tasks.
Functional Skills English and Maths Level 1 and Level 2 may also be undertaken if required, for learners to have the opportunity to improve Literacy and Numeracy.