Summary

Location
B16 0QZ

Weekly Pay
£131.25

Apprenticeship Duration
12 Months

Closing Date
28th February 2018

Customer Service Administration Apprentice

Brief overview of the role

Dealing with incoming calls, answering customer enquiries, transferring calls, sending and receiving emails and other admin support as required.

Apprenticeship summary

  • Working week

    Monday to Friday 8:30am to 4:30pm

Vacancy description

This Customer Service Administration role includes the following duties:

  • Dealing with incoming calls
  • Answering customer enquiries
  • Transferring calls
  • Sending and receiving emails
  • Providing admin support as required
  • Updating excel reports

Requirements and prospects

Desired skills

  • Good Numeracy and Literacy Skills
  • Ability to multi-task
  • Attention to detail
  • Strong organisational Skills
  • Effective communication
  • Good computing skills and a sound knowledge of Microsoft Office packages

Personal qualities

• Keen and hard working
• Exceptional time keeping
• Confident
• Polite
• Friendly
• Courteous
• Creative thinking
• Independent Enquiry
• Reflective Learning
• Team working

Qualifications required

(Some employers may ask for certain qualifications to be held. However most companies don’t require anything)

 

Ideally English and Mathematics GCSE at grade A-C or Level 2 equivalent however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.

Future prospects

Outstanding prospects for a genuine career with Hitari, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full time position

Things to consider

None specified. This message will not appear on the vacancy when it goes live


About the employer

Employer

Hitari Trade Limited

Description

Hitari Trade Limited is a fast growning UK based online retailer of Video Games, Gaming Consoles & Accessories, PC Components & Essentials, Health & Beauty, Kitchen & Home Appliances, Mobile Accessories, Consumer Electronics, Gadgets and many more.

Training to be provided

At the end of your training you will have completed a level 2 Apprenticeship in Customer Service. You will achieve this by attending a combination of classroom taught modules and on the job training.

You will complete a BTEC in Customer Service to gain the knowledge to perform effectively

in your job role. Within the workplace you will demonstrate your competence through the performance of tasks achieving an NVQ also.

 

At the end of your training you will have completed a level 2 Apprenticeship in Performing Manufacturing Operations. You will achieve this by attending a combination of classroom taught modules and on the job training.

You will complete a BTEC in Improving Performance for Manufacturing Engineering Operations to gain the knowledge to perform effectively in your job role. Within the workplace you will demonstrate your competence through the performance of tasks achieving an NVQ in Performing Manufacturing Operations also.

 

Functional Skills English and Maths Level 1 may also be undertaken if required, for learners to have the opportunity to improve Literacy and Numeracy skills

If you would like to apply for this role then please click the apply now button at the top or bottom of this page.

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