Customer Service Administration Apprentice
Brief overview of the role
Dealing with incoming calls, answering customer enquiries, transferring calls, sending and receiving emails and other admin support as required.
This Customer Service Administration role includes the following duties:
- Dealing with incoming calls
- Answering customer enquiries
- Transferring calls
- Sending and receiving emails
- Providing admin support as required
- Updating excel reports
Requirements and prospects
- Good Numeracy and Literacy Skills
- Ability to multi-task
- Attention to detail
- Strong organisational Skills
- Effective communication
- Good computing skills and a sound knowledge of Microsoft Office packages
• Keen and hard working
• Exceptional time keeping
• Creative thinking
• Independent Enquiry
• Reflective Learning
• Team working
(Some employers may ask for certain qualifications to be held. However most companies don’t require anything)
Ideally English and Mathematics GCSE at grade A-C or Level 2 equivalent however all shortlisted applicants will be invited to the training centre to participate in a recruitment event where Literacy and Numeracy will be assessed.
Outstanding prospects for a genuine career with Hitari, if the candidate works hard and proves to be an asset to the company there is every possibility to progress to a full time position
Things to consider
None specified. This message will not appear on the vacancy when it goes live
About the employer
Hitari Trade Limited
Hitari Trade Limited is a fast growning UK based online retailer of Video Games, Gaming Consoles & Accessories, PC Components & Essentials, Health & Beauty, Kitchen & Home Appliances, Mobile Accessories, Consumer Electronics, Gadgets and many more.
Training to be provided
At the end of your training you will have completed a level 2 Apprenticeship in Customer Service. You will achieve this by attending a combination of classroom taught modules and on the job training.
You will complete a BTEC in Customer Service to gain the knowledge to perform effectively
in your job role. Within the workplace you will demonstrate your competence through the performance of tasks achieving an NVQ also.
At the end of your training you will have completed a level 2 Apprenticeship in Performing Manufacturing Operations. You will achieve this by attending a combination of classroom taught modules and on the job training.
You will complete a BTEC in Improving Performance for Manufacturing Engineering Operations to gain the knowledge to perform effectively in your job role. Within the workplace you will demonstrate your competence through the performance of tasks achieving an NVQ in Performing Manufacturing Operations also.
Functional Skills English and Maths Level 1 may also be undertaken if required, for learners to have the opportunity to improve Literacy and Numeracy skills
If you would like to apply for this role then please click the apply now button at the top or bottom of this page.